Terms of service
1. Overview
This website vierra-atelier.com is operated by RJ-Trading. Throughout the site, the terms "we", "us", and "our" refer to Vierra.
By accessing our website or purchasing from our store, you agree to be bound by these Terms of Service, including all policies referenced herein.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
2. Company Information
This website is operated by:
RJ-Trading
Brand: Vierra
Website: vierra-atelier.com
Customer support: support@vierra-atelier.com
3. Online Store Terms
By using this website, you confirm that:
- You are at least 18 years old or have permission from a legal guardian
- You will not use our products for illegal or unauthorized purposes
- You will not violate any applicable federal, state, or local laws
Any breach of these Terms may result in the termination of service.
4. Product Information
We strive to ensure that product descriptions, images, and prices are accurate. However:
- Product colors may appear differently depending on screen settings
- Product descriptions may occasionally contain minor inaccuracies
- Product availability may change without notice
We reserve the right to limit product quantities, discontinue products at any time, and refuse orders that appear fraudulent or abusive.
5. Orders and Payment
By placing an order, you confirm that all information provided is accurate and complete, your payment details are valid, and you are authorized to use the selected payment method.
We reserve the right to cancel suspicious orders, limit quantities per order, and refuse transactions that appear fraudulent.
If an order is canceled after payment, a full refund will be issued.
6. Pricing
Prices are displayed in US Dollars (USD) at checkout. We reserve the right to change prices without prior notice and to correct pricing errors. If a pricing error occurs, we may cancel the order and issue a full refund.
7. Shipping and Delivery
Shipping times displayed on the website are estimated delivery times. Delays may occur due to customs inspections, courier delays, weather conditions, or high demand periods.
We are not responsible for delays caused by courier services or external circumstances beyond our control.
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional shipping fees.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, available on this website. Customers must follow the procedures outlined in that policy in order to request a refund.
Refund eligibility depends on product condition, return eligibility, and compliance with our return procedures.
9. Intellectual Property
All content on this website — including logos, images, product descriptions, graphics, and website design — is the property of RJ-Trading / Vierra and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without written permission.
10. User Conduct
You agree not to engage in fraudulent activity, submit false claims or refund requests, attempt to interfere with website security, upload malware or malicious code, or collect personal information from other users. Violations may result in account suspension and legal action.
11. Fraud Prevention & Chargeback Protection
Refund claims must follow the procedures outlined in our policies. Customers may be required to provide supporting documentation. False claims or fraudulent chargebacks may lead to refusal of future service. We reserve the right to dispute fraudulent chargebacks with payment providers.
12. Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for third-party website content, their privacy practices, or services provided by external companies.
13. Limitation of Liability
To the maximum extent permitted by applicable US law, RJ-Trading and Vierra shall not be liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from the use of our website or products.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify and hold harmless RJ-Trading, Vierra, and its affiliates from any claims, damages, or expenses arising from your breach of these Terms.
15. Privacy
Your use of our website is governed by our Privacy Policy, which explains how we collect and process personal data. For US customers, we comply with applicable US privacy laws including the California Consumer Privacy Act (CCPA) where applicable.
16. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
Any disputes that cannot be resolved informally may be brought in the competent courts of the Netherlands. By using this website, US customers agree to this jurisdiction.
17. Changes to Terms
We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting on the website. It is the responsibility of users to review this page periodically.
18. Contact Information
Vierra is a trading name operated by:
RJ Trading
Pernambucolaan 15, Overveen, Noord-Holland, 2051LV, The Netherlands
Company registration number: 95303790
VAT number: NL867079666B01
Website: www.vierra-atelier.com
Email: support@vierra-atelier.com
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM CET
Saturday and Sunday: Closed